Smart lAst mILe cOmmeRce (SAILOR)
The objective of SAILOR is to develop real-time solutions to the matching problems of parcel delivery companies
and the final customer, shortening routing distance as well as increase first-time deliveries and reverse
logistics in the last mile. The final goal of SAILOR is to improve cost efficiency and decrease congestions and
pollutions in last mile commerce. A prototype demonstration of SAILOR will be put to in four heterogeneous
European cities: Amsterdam (Netherlands), Borlänge (Sweden), Graz (Austria) and the San Sebastian area (Spain)
together with local stakeholders.
Presently, delivery of parcels, in particular for consumers, typically ends at a pick-up point making the
consumer managing the last mile transport herself. To the extent a parcel delivery company makes a direct
handover, it usually works as a static routing of the (motor) vehicle stipulating a time window for
deliverance and a place (the residential address). This is illustrated in the picture of a truck travelling
the route passing points A-C finding no one at the place in point A and being delayed at C because of a
waiting time for unloading.
The illustration concerns deliveries, but the same structure applies for returns. The SAILOR system is
expected to remedy these matching problems. Upon coordination, delivery to customer A is re-routed to the
place where the receiver happens to be and the unloading at C is swifter because of slot availability
information. The solid arrows illustrate the actual trip while the dashed the statically planned one, and
their length illustrate the trip time along the route. Delivery by bike also appears in the picture as in
some of the demos, the parcel delivery company will use cargo-bikes in their last mile deliverance.
Indicators on expected impact are:
- 25 % reduction in cost for last mile deliveries
- 20 % increase in market acceptance of direct parcel handover rather than via parcel pick-up
- at least 25 % reduction of CO2 emissions
- a time reduction of 5 % in a delivery round trip which potential will lead to less congestion in the
cities and less stressful working conditions for the employees of parcel delivery companies.
- Increase cost efficiency of the parcel delivery companies via a higher proportion of first-time
delivery success, faster access to (un)loading zones and better management of reverse logistics
- Greater adoption of flexible time and place handovers of parcels leading to customer
- Societal benefits as reductions in emissions in urban areas, less congestion and less stressful
working conditions for employees of parcel delivery companies.
ITSdalarna, Sweden (Coordinator)
TeleConsult Austria, Austria
The Amsterdam University of Applied Sciences, Netherland
Intelligent Delivery S.A., Spain
Austrian Research Promotion Agency (FFG)
SAILOR project website